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Property Community Coordinator

2 months ago

Tempe, Arizona, United States University Partners Full time

JOB OBJECTIVE:
The role of the Community Coordinator involves a diverse array of responsibilities.

The individual is accountable for the administration and oversight of the property, which signifies a significant investment by University Partners.


KEY RESPONSIBILITIES:
Will consistently include tasks assigned by the direct supervisor.

  • Develop and execute an annual marketing strategy for the property, focusing on occupancy targets.
  • Forecast expenses and secure approval prior to exceeding budget limits.
  • Ensure maintenance of targeted occupancy rates at established rental prices.
  • Prepare and oversee the operational budget, providing monthly updates on property performance, including variance and occupancy reports.
  • Strive to achieve optimal Net Operating Income (NOI) through efficient cost management and revenue enhancement.
  • Collect designated rents, manage overdue payments, and initiate eviction processes when necessary.
  • Oversee accounting functions, including invoicing residents and processing refund requests.
  • Conduct regular training sessions and weekly meetings for all team members.
  • Coordinate necessary repairs, maintenance, and property improvements as authorized by the Regional Manager.
  • Supervise the upkeep of buildings and grounds to maintain the community's high standards.
  • Responsible for recruiting, training, and retaining leasing agents, maintenance staff, groundskeepers, on-site management, and security personnel if needed.
  • Conduct performance evaluations for subordinate staff.
  • Collaborate with Human Resources on employee welfare, benefits, and any necessary disciplinary actions.
  • Manage the procurement of supplies, services, and goods for property use, working with the Regional Manager and Regional Maintenance Supervisor on specifications and contracts for significant repairs.

RESIDENT INTERACTION:
  • Address resident concerns, including roommate disputes, lease renewals, and maintenance issues.
  • Design and implement programs aimed at resident retention, marketing, and advertising.
  • Respond to after-hours or emergency situations as required.
  • Uphold the integrity of the community and its staff by overseeing all outputs, including community events, communications with residents and guarantors, social media presence, and overall community aesthetics.
  • Approve all leasing activities and ensure that Leasing Consultants and Assistant Community Managers complete necessary documentation accurately.
  • Step in to perform duties of Assistant Manager, Account Manager, and Leasing Consultant as needed.
  • Assist with resident evictions in accordance with legal directives.
  • Foster a positive atmosphere for staff and promote a quality living experience for residents.
  • Understand, adhere to, and enforce University Partners' Safety Policies and Fair Housing Laws.
  • Provide recommendations for capital enhancements and oversee project completion with the necessary approvals.
  • Maintain awareness of market trends and relationships with competitors, completing monthly market surveys.
  • Organize and execute a successful plan for community Move-Ins and Move-Outs throughout the year, particularly during peak summer turnover periods.
  • Delegate data entry tasks to staff for tracking traffic leads, follow-ups, work orders, leasing applications, and resident information, ensuring data integrity.

QUALIFICATIONS:
  • Proficient in reading, analyzing, and interpreting business publications, professional journals, and governmental regulations. Capable of writing reports, business correspondence, and procedural manuals. Able to effectively present information and respond to inquiries from groups of managers, clients, customers, and the public.
  • Competent in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, and other basic algebraic functions. Able to read and comprehend operating statements and budgets.
  • Skilled in resolving practical issues and managing various conflicting priorities while ensuring smooth community operations. Capable of interpreting a variety of instructions in written, oral, diagram, or schedule form. Able to interact with residents in a professional and empathetic manner, with a solid understanding of customer service principles.
  • Composed and capable of functioning effectively in crisis or emergency situations.
  • Computer literate with knowledge of Microsoft Word, Excel, and Entrata.
  • Demonstrates a high level of professionalism and demeanor.
  • Exhibits patience, flexibility, and good listening skills.
  • Strong organizational and detail-oriented capabilities.
  • Effective communication and time management skills.
  • Able to work weekends and overtime as required.
  • Maintains confidentiality and follows supervisory directions.
  • Demonstrates leadership and management skills.

EDUCATION AND EXPERIENCE:
  • Bachelor’s degree from an accredited institution; or one to two years of relevant experience; or a combination of education and experience.

OTHER PREFERRED QUALIFICATIONS:
  • None

CERTIFICATIONS:
  • None

BUDGET RESPONSIBILITIES:
Check (□) all applicable functions related to this position.
X Develop and/or recommend budget allocations.
X Administer and/or make expenditure decisions post-approval.
X Monitor and/or track budget once adopted.
X Coordinate and/or assist in the collection and organization of budget materials.

PERFORMANCE METRICS:
(These are the qualitative and quantitative measures for evaluating this role).
Business Management & Organizational Development – 16.67%
□ Accountability – 20%
□ Adaptability – 20%
□ Alignment & Creating Synergy – 20%
□ Hierarchical Relationships – 20%
□ Setting Standards & Company Advocacy – 20%
Cooperation, Influence, Teamwork & Business Relationships – 16.67%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 16.67%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Staff Management & Development – 16.67%
□ Acknowledgment & Compassion – 16.67%
□ Associate Development – 16.67%
□ Delegation – 16.67%
□ Effective Recruiting and Retention – 16.67%
□ Managing Diversity %
□ Performance Management & Review – 16.67%
Job Knowledge and/or Job Specific Skills – 16.67%
□ Job Knowledge – 16.67%
□ Marketing – 16.67%
□ Reporting – 16.67%
□ Resident Relations – 16.67%
□ Cost Control – 16.67%
□ Safety & Productivity – 16.67%
Professional/Technical/Communication Skills – 16.67%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance & Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management & Multi-Tasking – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoor environment
□ Mechanical facility X Variable weather conditions
□ Toxic or caustic chemicals □ Odors or fumes
□ Electrical current □ Loud machinery/Equipment noise
□ Above ground level □ Confined spaces

Physical Demands:
Check all that apply.
Over 2/3 Time Between 1/3 and 2/3 Under 1/3
Walking X
Sitting X
Standing X
Climbing or balancing X
Lifting under 10 lbs. X
Lifting over 10 lbs. X
Reaching with hands & arms X
Bending, kneeling, crouching, or crawling X
Talking or hearing X
Traveling outside the area X

SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? __X___Yes _____No
Are there subordinate supervisors reporting to this job? __X___Yes _____No
Total employees directly and indirectly supervised by this position:
□ None X 1 to 10 □ 11 to 25
□ 26 to 50 □ 51 to 100 □ Other

Check (□) one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management.

X Hire/fire X Approve time off
X Discipline X Approve work and work product of others
X Promote X Set department policies
X Interview job applicants X Assign/delegate work to others
X Formally train others X Demotion decisions
X Give instructions to others X Evaluate the work of others

ACKNOWLEDGEMENT:
The undersigned confirms that the Associate has received a copy of this job description. University Partners reserves the right to revise or change job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.

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