Customer Service Representative
2 weeks ago
Invitation Homes is a dynamic organization that values flexibility, opportunity, and the freedom to make a home one's own. Our team of over 1,400 associates from diverse backgrounds shares a common purpose: to provide exceptional resident experiences and maintain high-quality homes.
Your Role on the TeamAs a Customer Service Representative - Property Management, you will be the face of Invitation Homes, delivering outstanding customer service to residents in a fast-paced environment. Your key responsibilities will include:
- Providing exceptional service to residents in person or over the phone
- Handling property issues and conducting property condition assessments while maintaining a positive resident experience
- Completing welcome calls and emails to ensure a seamless move-in experience
- Assisting with Public Housing Agency applications and communicating with the Housing Authority
- Performing delinquency calls to residents for rent collections and handling Home Owner Association violations
- Reviewing and working through action items on applicable task lists
To succeed in this role, you will need:
- A high school diploma or equivalent
- Proven experience in Property Management administration or customer service
- Intermediate proficiency in Microsoft Office and Adobe, with experience using property management software a plus
- Excellent verbal and written communication skills, problem-solving skills, and the ability to handle advanced calls with a calm demeanor
We offer a competitive compensation package, including an annual bonus program, generous paid time off, and a 401(k) with company matching contributions. Our associates enjoy a dynamic work environment, team events, and employee resource groups. Join us and build a foundation for your career.
Salary Range: $16.37 - $28.38
Compensation and Benefits: We offer a comprehensive benefits package, including health, dental, and vision insurance, long-term and short-term disability insurance, and more.
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