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Medical Office Reception Coordinator

2 months ago

East Providence Rhode Island, United States Pappas OPT Physical and Hand Therapy Full time

Position Overview:
Pappas OPT Physical and Hand Therapy is seeking a dedicated FULL-TIME Medical Office Reception Coordinator to enhance our team.


At Pappas OPT, we foster a vibrant workplace culture where our employees are encouraged to thrive while assisting patients in returning to their daily activities.

We offer a supportive, family-oriented atmosphere, opportunities for professional development, and exceptional resources to empower you in your role. Join us and experience personal and professional growth.

  • Location: East Providence, RI
  • Employment Type: FULL-TIME
  • Compensation: Approximately $17 / hour (based on experience)
  • Office Hours:
Monday 7:30 AM–4:30 PM

Tuesday 7:30 AM–6 PM

Wednesday 7:30 AM–4:30 PM

Thursday 7:30 AM–6 PM

Friday 7:30 AM–4:30 PM

Our Full-Time Medical Office Reception Coordinators Enjoy the Following Benefits:

- Competitive salary
- Employee-focused work environment
- Comprehensive medical, dental, and vision insurance
- Generous paid time off
- 401(k) with employer matching
- Complimentary life insurance
- Parental benefits
- And more

Key Responsibilities:
This role is perfect for an individual with outstanding organizational skills, a passion for continuous improvement, and a commitment to assisting others.


This essential position involves a variety of front desk responsibilities, including delivering exceptional customer service, managing patient check-ins and check-outs, scheduling appointments, handling referrals, verifying insurance, obtaining authorizations, and collecting payments.

Welcome and greet patients warmly.


Ensure accurate check-in and check-out processes for appointments, adhering to company protocols and confirming all necessary documentation is complete.

Respond to phone inquiries pleasantly and direct patients to the appropriate personnel or department.

Accurately register patients and establish patient profiles within our Electronic Medical Records (EMR) system.

Efficiently manage appointment scheduling for both new and returning patients.


Perform routine administrative tasks promptly, including preparing patient charts, verifying insurance, obtaining authorizations, data entry, and payment collection.

Complete opening and closing procedures and other assigned tasks.

Exhibit outstanding customer service while ensuring compliance with HIPAA regulations.

Qualifications:
- High School Diploma required.

- Proficiency in MS Office and basic office skills (telephone etiquette, filing, data entry) along with fundamental math skills.

- Excellent telephone manners, a friendly demeanor, and exceptional customer service abilities.

- Strong verbal and written communication skills; ability to communicate effectively with others.

- Previous experience in a similar role is preferred but not mandatory.

Join us and discover a place where you can truly flourish