Medical Office Coordinator
3 days ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at our East Lansing, MI clinic. As a key member of our front office staff, you will be responsible for ensuring a seamless patient experience from check-in to check-out.
Key Responsibilities- Manage patient check-in and check-out processes, including verifying insurance and updating patient information
- Handle multi-line phone system and respond to patient inquiries
- Maintain accurate and up-to-date medical records, including filing and scanning documents
- Collect co-pays and cash payments, and reconcile transactions
- Perform opening and closing clinic duties, including tidying the waiting area and reception counter
- Schedule follow-up appointments and respond to designated tasks in the electronic health record
- Order office supplies and manage inventory
- Sell and track cosmetic products, and distribute mail
- High school diploma or equivalent required
- 1-2 years of recent medical office experience or in a similar capacity preferred
- Proficient in basic computer functions and ability to learn new software quickly
- Excellent customer service, communication, and organizational skills
- Ability to operate standard office equipment and type a minimum of 40 wpm
- Attention to detail and ability to multi-task, prioritize, and work well in a team
- Access to health, dental, and vision insurance
- Health Savings Account with $500 matching contribution
- Eligible for PTO and Holiday pay
- Company-paid life insurance and long-term disability (full-time only)
- Access to voluntary short-term disability insurance (full-time only)
- Additional life insurance and accident and critical illness insurance options
- 401K with employer contribution and profit sharing
- Employee discounts and more
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