Reception Coordinator

2 months ago


Long Island City, United States BKBM Long Island City LLC Full time
Essential Skills:
  • Reliable and punctual attendance
  • Ability to learn canine recognition
  • Facilitating introductions and meet-and-greets
  • Managing phone inquiries and electronic correspondence
  • Effective communication using walkie-talkies
  • Accurate record maintenance
  • Strong organizational skills
Daily Responsibilities
  • Data entry tasks
  • Developing pet owner profiles
  • Welcoming every visitor to the facility
  • Familiarity with retail offerings
  • Scheduling appointments
  • Understanding company values and principles
  • Adhering to our core values:
  • We cherish life unconditionally like a dog.
  • We remain loyal to our community.
  • We pursue the highest safety standards.
  • We engage fully in play.
  • We treat every day as an extraordinary experience.
Maintaining a Clean and Safe Environment to ensure our four-legged friends are always in a secure and hygienic setting. We take pride in collaborating as a team to handle all necessary tasks:
  • Cleaning duties may include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the reception area.
  • Regular equipment checks to ensure proper functionality.
  • Proactively ensuring that dogs are in a clean and safe environment is essential.
Health and Grooming Oversight
  • Coordinating spa services and ensuring timely execution to meet specifications.
  • Learning to identify various dog breeds and their behaviors.
  • Reporting any incidents immediately for appropriate care.
  • Collaborating with the team to maintain our high standards of care.
Customer Engagement & Presentation
  • Ability to work harmoniously with team members in a respectful and professional manner.
  • Strong communication skills, consistently promoting our three core principles (Smile, Story, Satisfaction).
  • Knowledgeable about pricing and available services.
  • Aiming for excellent customer feedback by engaging positively with pet owners.
  • Enjoying teamwork, fostering growth, and maximizing potential.
As the Reception Coordinator, you will play a vital role in interacting with all clients, pets, and team members to ensure the highest standards of safety and enjoyment are upheld.

Qualifications:
  • A genuine love for dogs.
  • Ability to remain on your feet for extended periods.
  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to collaborate effectively in a dynamic environment.
  • Strong customer service aptitude and patience.
  • Comfortable handling phone communications while assisting clients.
  • Willingness to engage in upselling.
Personal Attributes:
  • Detail-oriented.
  • Quick decision-maker.
  • Emotionally perceptive.
  • Outgoing and enthusiastic.
  • Fun-loving personality.
  • Strong multitasking abilities.
  • Excellent communication skills.

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