Reception Coordinator

2 months ago


Long Island City, United States BKBM Long Island City LLC Full time
Essential Skills:
  • Reliable and punctual attendance
  • Ability to learn canine recognition
  • Facilitating introductions and meetings
  • Managing phone and email communications
  • Effective use of communication devices
  • Accurate record maintenance
  • Strong organizational skills
Daily Responsibilities
  • Data management and entry
  • Creating client profiles
  • Welcoming all visitors with enthusiasm
  • Familiarity with retail offerings
  • Scheduling appointments
  • Understanding company culture and values
  • Adhering to our core principles:
  • We embrace life with unconditional love.
  • We remain loyal to our community.
  • We pursue the highest safety standards.
  • We engage fully in our activities.
  • We treat every day as an extraordinary opportunity.
Maintaining a Clean and Safe Space
  • Cleaning tasks include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the reception area.
  • Regular equipment checks to ensure functionality.
  • Proactively maintaining a clean and safe environment for all is essential.
Health and Wellness Coordination
  • Overseeing spa services to ensure timely and quality execution.
  • Learning to identify various dog breeds and their behaviors.
  • Reporting any incidents promptly for necessary care.
  • Collaborating with the team to uphold our quality of care standards.
Customer Engagement and Presentation
  • Ability to work harmoniously with colleagues in a professional manner.
  • Strong communication skills, consistently promoting our 3 Ss (Smile, Story, Satisfaction).
  • Knowledgeable about pricing and service offerings.
  • Aiming for excellent customer feedback by engaging positively with clients.
  • Enjoying teamwork and fostering a positive environment.
As the Reception Coordinator, you will be instrumental in interacting with clients, their pets, and team members to ensure the highest standards of safety and enjoyment are met.

Qualifications:
  • Passion for working with dogs.
  • Ability to stand for extended periods.
  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to collaborate effectively in a dynamic environment.
  • Strong customer service aptitude and patience.
  • Capable of managing phone communications while assisting clients.
  • Comfortable with upselling services.
Personal Attributes:
  • Detail-oriented and observant.
  • Quick decision-maker.
  • Emotionally perceptive.
  • Outgoing and enthusiastic.
  • Fun-loving and approachable.
  • Strong multitasking abilities.
  • Excellent verbal communicator.

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