Records Management Associate I

2 weeks ago


San Diego, California, United States Alliant International University Full time

Position Overview:


The Records Management Associate I, under the supervision of the Assistant University Registrar, is tasked with the processing of transcripts, addressing inquiries related to transcripts, updating student records, and supporting various general Registrar functions.

The ideal candidate will be committed to delivering exceptional service to all stakeholders of Alliant International University.

The individual will uphold the highest standards of professionalism and ethical conduct, aligning with Alliant's Mission and Vision.


Compensation:
$17.71 per hour, non-exempt, Part-time, 19 hours weekly.

Essential Qualifications:

Education:
Bachelor's degree or a comparable combination of education and experience.

Experience:
At least one year of prior experience in a Registrar's Office or a similar role.

Certifications, Licenses, etc:
None required.

Skills:
Intermediate proficiency in computer applications (MS Excel, Access, Outlook, Publisher). Familiarity with Anthology (CampusNexus) is highly preferred. Strong interpersonal and customer service abilities are essential.

Must demonstrate the capacity to thrive in a high-volume setting with meticulous attention to detail, and possess the ability to prioritize tasks independently.

Proficient in Microsoft Office Suite, Outlook, or equivalent software. Capability to swiftly learn software necessary for job functions.

Key Responsibilities:


Manage transcript requests, including collaboration with the National Student Clearinghouse to retrieve and process transcript orders submitted through their platform.

Address inquiries regarding transcript ordering and status updates.
Assist in resolving common transcript-related issues.
Handle routine student record update requests, including address changes, ensuring accurate data entry into the student information system.
Support the timely and precise fulfillment of enrollment, degree, and other verification requests.
Assist with document scanning and filing as required.
Perform additional related tasks, duties, and responsibilities as assigned or directed.

Supervisory Role:

Direct Reports:
None.

Indirect Reports:
None.

Contact Responsibilities:

Internal:
External.

Primary Work Environment, Hours & Travel:

Office Setting:
On Campus.

Work Schedule:
Within standard office hours.

Travel Requirements:
None.

Work Environment:


The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this position.

The work environment is a standard office setting.

Regular exposure to low to moderate noise levels, various odors, temperature fluctuations, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.


Physical Demands:


Ability to perform the physical activities necessary to execute the essential functions, including but not limited to regular sitting and mobility; continual communication both in person and via telephone; regular keyboarding; frequent reading of both print and digital materials; and all other activities required to fulfill essential functions.


Compliance:


Responsible for performing all duties in accordance with organizational policies, applicable regulations, and recognized standards of professional performance, or other relevant laws or requirements as they pertain to the position.

Expected to participate in and support organizational compliance initiatives and to take appropriate action in reporting compliance-related issues.

Accountable for executing all duties and responsibilities in alignment with the Alliant International University Mission, Values, and Pillars, as applicable.


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