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Mailroom Client Services Representative
2 months ago
Position Overview: Mailroom Client Services Representative
Location: United States
Company: Canon Solutions America, Inc.
Requisition ID: 32183
Category: Administrative/Clerical
Position Type: Full-Time
Role Summary
The Mailroom Client Services Representative is tasked with ensuring the efficient handling and delivery of various assignments on-site, focusing on exceptional customer service and satisfaction.
Your Contributions
Key Responsibilities:
- Proactively communicates with supervisors regarding potential issues or customer inquiries.
- Efficiently manages and responds to requests from management and clients through various communication channels.
- Maintains a strong emphasis on delivering excellent customer service.
- Aids in the development of the Site Procedure Guide to document all operational processes accurately.
- Duties may encompass Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, and File Room/Records Management based on the assigned location.
- Participates in cross-functional training to ensure coverage capabilities during staffing shortages.
- Responsibilities and location may vary based on client and division requirements.
Mail/Courier Services Responsibilities:
- Ensures the timely and precise handling of receiving, sorting, delivering, picking up, and processing all courier items, interoffice mail, and various classes of postal services.
- Monitors and tracks courier and accountable items (e.g., FedEx, UPS, Certified Mail).
- Investigates and directs unidentified and generic mail appropriately.
- Receives, logs, delivers, and tracks messenger items efficiently.
- Addresses customer inquiries promptly.
- Conducts routine maintenance of equipment.
- Records and monitors customer requests and the fulfillment of those requests.
Shipping/Receiving Duties:
- Manages the shipping and receiving of incoming and outgoing packages, materials, and products, ensuring accurate record-keeping of all shipments.
- Accepts shipments, counts items, retains shipping documentation, follows delivery schedules, and secures customer signatures.
- Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory records.
Candidate Profile
Essential Skills and Qualifications:
- High School Diploma, GED, or equivalent experience required, with less than one year of relevant experience.
- Basic computer skills and technical knowledge.
- Strong customer service and communication abilities.
- Willingness to work overtime as necessary.
- Must complete all necessary steps to obtain security and/or other clearances required by clients.
- May require travel between multiple client locations; a valid driver's license and acceptable driving record are necessary.
- Ability to lift up to 50 lbs.
- Capability to stand, bend, walk, reach, and pull for extended periods while performing duties.
- Ability to work independently with minimal supervision.
- Proficient in multitasking and prioritizing tasks to meet deadlines.
Company Overview
Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, complemented by outstanding professional service offerings. With a commitment to fostering innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. is dedicated to delivering exceptional value and service to its clients.
