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Client Services Representative
2 months ago
We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Terminix. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Service Coordination: Coordinate with internal teams to ensure seamless service delivery and meet customer expectations.
- Communication: Effectively communicate with customers, internal teams, and external partners to resolve issues and provide updates.
- Problem-Solving: Analyze and resolve complex customer issues, escalating to senior team members as needed.
- Account Management: Establish and maintain strong relationships with customers, understanding their needs and preferences.
- Education: High school diploma or equivalent required; some college preferred.
- Experience: 1-3 years of customer service experience, preferably in a service-based industry.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office applications and ability to learn new software programs.
The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading.
Incumbent will be subject to:
• Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Base Pay Range: $27.00/hour
Why Choose Terminix?A career with Terminix offers a world-class team that rewards high performance and promotes from within. We offer competitive pay and performance incentives. Our Total Rewards Program includes:
- Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, and tuition reimbursement benefits.
- Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, health benefits including medical, dental, vision, disability, and life insurance, plus much more.
- Savings and Retirement: 401(k) retirement plan with company-matching contributions.
- Work-Life Balance: Vacation days, sick days, company-paid holidays, and floating holidays.
