Insurance Customer Service Representative

3 days ago


Clifton Park, New York, United States Doug Neil Insurance Agency Full time

About Doug Neil Insurance Agency

Doug Neil Insurance Agency is a leading insurance agency that prides itself on exceptional customer service and a commitment to the community. Our office is a hub of professionalism and expertise where you can make a real difference.

Role Overview

We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing dedicated support to our valued clients and ensuring their complete satisfaction.

Key Responsibilities

  • Client Support: Provide top-notch customer service by assisting clients with policy inquiries, changes, and claim support.
  • Policy Processing: Handle policy renewals, endorsements, and cancellations accurately and efficiently.
  • Documentation: Maintain detailed and organized client records to ensure accuracy and compliance.
  • Issue Resolution: Address client concerns and issues promptly and professionally to ensure client satisfaction.
  • Collaboration: Work closely with agents and underwriters to meet client needs and provide seamless service.

Requirements

  • Customer Service Skills: Strong interpersonal skills and a customer-centric approach to problem-solving.
  • Detail-Oriented: Ability to accurately process information, maintain records, and follow through on tasks.
  • Insurance Knowledge: Basic understanding of insurance products, services, and industry regulations (training will be provided).
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
  • Organizational Skills: Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities simultaneously.
  • Computer Proficiency: Comfortable working with office software and databases to support daily operations and client interactions.

Benefits

  • Hourly Base Salary Based on Experience
  • Flexible Schedule
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities


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