Executive Director, Luxury Retail

2 days ago

New York, New York, United States INTERNATIONAL COSMETICS & PERFUMES Full time
Job Overview

The General Manager is responsible for overseeing the daily operations of the Creed Boutique, fostering a teamwork environment, and leading by example to ensure all goals are met while delivering exceptional customer service.

Key Responsibilities
  • Lead a high-performing customer service-oriented team, providing coaching and feedback to ensure a captivating customer experience aligned with brand strategies.
  • Set performance targets and drive store productivity and profitability through the effective use of selling tools, including Shopify and HubSpot.
  • Plan store schedules to meet customer traffic and demand, ensuring the right employees are in place at the right time.
  • Stay up-to-date on luxury retail market trends and current advertising and marketing campaigns, new product launches, and promotions.
  • Communicate brand messages and company communications to the team, ensuring a cohesive brand experience.
  • Continuously build business through out-of-store networking and in-store events.
  • Maintain a well-stocked, clean, and properly merchandised boutique, enforcing loss prevention and shortage control procedures and ensuring safety standards are met.
  • Recruit, select, and onboard store staff, developing a strong bench of managers for future leadership positions.
Requirements
  • Minimum 3 years of sales and management experience in the luxury sector, with a focus on beauty or fragrance.
  • Strong leadership skills, with the ability to coach, develop, and inspire team members.
  • Exceptional client service and customer experience approach.
  • Excellent listening and business acumen skills, with strong interpersonal relationships.
  • Able to coordinate and attend regular trainings and stay current on product knowledge.
  • Strong presentation, communication, and organization skills, with high attention to detail.
  • Ability to analyze the business and identify new functional growth opportunities.
  • Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and technically savvy.
  • Ability to work in an entrepreneurial, fast-paced environment, with adaptability to change.
  • Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.

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