Executive Director, Retail North America

6 hours ago

New York, New York, United States Jimmy Choo Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as Vice President, Retail North America. As a key member of our leadership team, you will be responsible for driving the growth and profitability of our retail business in North America.

Key Responsibilities
  • Develop and execute business plans to maximize revenue and profitability of the Retail division, aligning it with the company's objectives and brand vision.
  • Analyze and monitor KPIs within region to identify opportunities and coach management team to take action and achieve goals.
  • Oversee the performance and profitability of the full price and outlet channels, ensuring consistent and exceptional customer service standards are met.
  • Collaborate with cross-functional teams, including Marketing, Merchandising, and Headquarters, to ensure effective coordination and implementation of retail initiatives.
  • Monitor key performance indicators (KPIs) and financial metrics to track the success of retail initiatives, identify areas for improvement, and develop action plans accordingly.
  • Partner with Marketing to develop and implement CRM and clienteling strategies, driving customer engagement and retention across the North America Region.
  • Design and drive a clear operational excellence strategy to support the network development, ensuring accountability from Retail teams on VM and Merchandising implementations.
  • Partner with Global Retail Excellence team to develop and implement training programs and guidelines to enhance the performance and capabilities of retail staff.
  • Partner with Global Visual Merchandising team to execute floor sets and drive the visual identity of the store.
  • Foster strong relationships with key stakeholders, including retail partners, vendors, and internal teams, to drive collaboration and achieve business objectives.
  • Stay up-to-date with industry developments, emerging technologies, and best practices in luxury retail, and proactively recommend innovative solutions to drive continuous improvement.
  • Identify future business needs and implement strategies to enhance brand performance.
Requirements
  • 10 years of experience in a senior retail leadership role within the fashion luxury industry, with a strong focus on store and E-Commerce management.
  • Proven track record of driving sales growth and achieving financial targets in a multi-channel retail environment.
  • Extensive knowledge of luxury retail market trends, consumer behavior, and competitor landscape.
  • Strong leadership skills with the ability to motivate and inspire cross-functional teams.
  • Excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
  • Strategic thinker with the ability to develop and implement effective retail strategies.
  • Analytical mindset with proficiency in data analysis and reporting.
  • Ability to travel as required to boutiques, outlets, and industry events within North America.
What We Offer
  • Generous PTO & Holiday Schedule
  • Summer Fridays
  • Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
  • Cross-brand Discount
  • Exclusive Employee Sales
  • 401k Match
  • Paid Parental Leave
  • Thrive Wellness Program (seasonal in-office massages and more)
  • Commuter Benefits
  • Gym Discounts
About Us

At Jimmy Choo, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We believe that our differences are what make us stronger and more innovative, and we strive to inspire change and growth within each other. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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