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Luxury Retail Operations Manager

2 months ago

New York, New York, United States Coty Full time
About the Role

We are seeking a dynamic and experienced Assistant Manager to join the Orveda Maison Boutique team. The Assistant Manager will play a pivotal role in supporting the Boutique Director in the overall operations management of the boutique while also driving sales and providing an exceptional customer experience.

Key Responsibilities
  • Brand Image and Team Management
    • Ensure the entire team and themselves are presenting a brand image that is in line with brand guidelines.
    • Transmit the values of the brand and encourage and develop a "one-team" spirit with fostering teamwork with all boutique team members.
  • Operations and Sales Management
    • Demonstrate attention to detail and manage POS daily procedures: open/closing procedures, cash desk, stock management, tester inventory etc.
    • Ensure compliance with company policies and procedures, including but not limited to, cash handling, returns, and exchanges.
    • Achieve and monitor the sales objectives of the boutique overall.
    • Analyze retail KPIs in partnership with the Boutique Director. Identify behaviors and strategies to increase sales based on KPI analysis.
  • Customer Experience and Sales
    • Willing to go beyond the target and boutique growth by cross-selling and upselling actions.
    • Actively sell products themselves while also encouraging team selling with BA and Facialist team members.
    • Actively develop personal repeat clientele and support BA and Facialist teams to also develop repeat clientele.
  • Partnership and Growth
    • Ensure a close partnership with the Boutique Director on all team and boutique operations topics.
    • Partner with Boutique Director to identify and pursue new opportunities for sales growth within the community or with existing and new client relationships.
Requirements
  • Essential:
    • Minimum 3-5 years of progressive leadership experience in a stand-alone luxury retail boutique.
    • Operations management experience working in a service-based boutique in the following industries: luxury spa, salon, fine jewelry, luxury accessories, fine ready to wear.
    • Undergraduate degree or equivalent.
    • Digitally savvy with proficiency in: retail POS systems, clienteling systems, calendar booking systems, retail reporting and Microsoft Office Suite.
    • Willingness and availability to work flexible hours including evenings, weekends, and select holidays based on a retail schedule.
    • Energetic, highly motivational and dynamic personality.
    • Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
    • Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Desirable:
    • Luxury skincare or niche fragrance experience a plus.
    • English fluency is mandatory, additional languages a plus.
About Us

Coty is a global leader in beauty with a portfolio of iconic brands that are recognized for their innovation, creativity and ability to deliver on-trend products that meet the evolving needs of consumers. Our people make us who we are, and we are committed to creating a workplace that is inclusive, diverse and empowering.

What We Offer

This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.