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Customer Service and Storage Operations Manager

1 month ago

Matthews, North Carolina, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Storage Operations Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless customer experience.

Key Responsibilities:

  • Provide excellent customer service to customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage storage facilities, including conducting daily inspections, maintaining inventory, and ensuring that spaces are ready for rent.
  • Assess customer storage needs and make recommendations on storage solutions, including selling packing and moving supplies.
  • Audit cash drawers and make bank deposits as part of daily business operations.
  • Help customers stay current with payments and make reminder and collection calls when necessary.

Physical Requirements:

  • Ability to transport, lift, and move items weighing up to 35 pounds.
  • Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
  • Perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal.

Qualifications:

  • Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies.
  • Valid driver's license and ability to utilize own vehicle to travel between work locations and conduct work-related business.

About Us:

Public Storage is a leading provider of self-storage solutions, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.