Senior Operations Manager

3 weeks ago


Matthews, North Carolina, United States Holiday by Atria - Willow Grove Full time
General Manager Job Description

At Holiday by Atria - Willow Grove, we are seeking a highly skilled General Manager to lead our community's day-to-day operations. As a key member of our team, you will be responsible for executing the operations plan, evaluating all aspects of the business, and ensuring a safe and productive working and living environment.

Key Responsibilities:
• Partner with the Regional Vice President to develop sales and operations strategies and tactics for the community.
• Supervise and partner with the Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
• Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center.
• Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.

Requirements:
• Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
• Two to four years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Demonstrated success in operating and maintaining a quality, customer service-focused workforce.
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
• Understanding of facilities management and ensuring systems are maintained properly.
• Proficient knowledge of computer systems; Microsoft Office Suite.
• Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards.

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