Service Advisor
3 weeks ago
Job Summary:
The Service Advisor at Genesis of Charlotte plays a vital role in delivering exceptional customer service and ensuring seamless vehicle maintenance and repair experiences.
This position requires a professional and courteous individual who can effectively communicate with customers, assess their needs, and provide personalized solutions.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Listen attentively to customer concerns and document them accurately
- Perform vehicle inspections and recommend necessary maintenance or repairs
- Provide cost estimates and explanations of services to customers
- Schedule appointments and communicate service updates to customers
- Coordinate with the service team to ensure timely completion of repairs
- Follow up with customers after service completion to ensure satisfaction
Requirements:
- High school diploma or equivalent
- Previous experience as a Service Advisor or similar role is preferred
- Excellent communication and customer service skills
- Strong knowledge of automotive systems and repairs
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong organizational skills
Benefits:
- Competitive compensation
- Opportunity for growth and advancement within the company
- Comprehensive benefits package
About the Company:
Genesis of Charlotte is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by federal, state or local laws.
We are committed to creating a diverse and inclusive workplace where everyone can thrive.
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