Service Advisor

4 weeks ago


Matthews, North Carolina, United States Keffer Hyundai Full time
Job Summary

As a Service Advisor at Keffer Hyundai, you will play a crucial role in providing exceptional customer service and ensuring seamless operations in the service department. This is a full-time position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet customers and make them feel welcome, while efficiently gathering information about their vehicle concerns and needs
  • Communicate with technicians to determine necessary repairs and ensure timely completion of work
  • Provide accurate and detailed estimates to customers for repairs and services
  • Schedule appointments and follow up with customers to ensure their satisfaction
  • Handle customer complaints and concerns in a professional and timely manner
  • Keep detailed and accurate records of all services and repairs performed
  • Monitor and update service schedules to ensure efficient use of technicians' time
  • Stay up-to-date on product knowledge and dealership services to accurately educate customers
  • Collaborate with parts department to ensure timely availability of necessary parts for repairs
  • Maintain a clean and organized work environment for efficient operations
  • Adhere to all safety protocols and dealership policies

Requirements:

  • High school diploma or equivalent
  • 2+ years of experience in a service advisor role in the automotive industry
  • Strong customer service skills and ability to communicate effectively with both customers and technicians
  • Knowledge of automotive repair and maintenance procedures and terminology
  • Excellent time-management and multitasking abilities
  • Attention to detail and ability to maintain accurate records
  • Proficient computer skills and experience with dealership software systems
  • Valid driver's license and clean driving record
  • Must be able to pass a background check and drug test

About the Company:

Keffer Hyundai is a reputable automotive dealership committed to providing exceptional customer service and offering top-quality vehicles and services. We strive to exceed customer expectations and build long-lasting relationships. If you are passionate about the automotive industry and thrive in a customer-focused environment, we welcome you to apply.


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