Service Advisor
2 weeks ago
As a Service Advisor at Keffer Hyundai, you will play a crucial role in providing exceptional customer service and ensuring seamless operations in the service department. This is a full-time position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet customers and make them feel welcome, while efficiently gathering information about their vehicle concerns and needs
- Communicate with technicians to determine necessary repairs and ensure timely completion of work
- Provide accurate and detailed estimates to customers for repairs and services
- Schedule appointments and follow up with customers to ensure their satisfaction
- Handle customer complaints and concerns in a professional and timely manner
- Keep detailed and accurate records of all services and repairs performed
- Monitor and update service schedules to ensure efficient use of technicians' time
- Stay up-to-date on product knowledge and dealership services to accurately educate customers
- Collaborate with parts department to ensure timely availability of necessary parts for repairs
- Maintain a clean and organized work environment for efficient operations
- Adhere to all safety protocols and dealership policies
Requirements:
- High school diploma or equivalent
- 2+ years of experience in a service advisor role in the automotive industry
- Strong customer service skills and ability to communicate effectively with both customers and technicians
- Knowledge of automotive repair and maintenance procedures and terminology
- Excellent time-management and multitasking abilities
- Attention to detail and ability to maintain accurate records
- Proficient computer skills and experience with dealership software systems
- Valid driver's license and clean driving record
- Must be able to pass a background check and drug test
About the Company:
Keffer Hyundai is a reputable automotive dealership committed to providing exceptional customer service and offering top-quality vehicles and services. We strive to exceed customer expectations and build long-lasting relationships. If you are passionate about the automotive industry and thrive in a customer-focused environment, we welcome you to apply.
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