Client Support Specialist

2 weeks ago


Anaheim, California, United States NexGen HVAC & Plumbing Full time

Position Overview:
NexGen HVAC & Plumbing is in search of a dedicated Customer Service Representative to enhance our team of innovative and enthusiastic professionals committed to providing exceptional customer service. Our representatives engage with both current and prospective clients, utilizing a computerized system to track information, troubleshoot issues, and deliver insights about our products and services.

Benefits:

  • Competitive Compensation Package
  • Comprehensive Paid Time Off Plan
  • Health, Vision, and Dental Insurance options for you and your family
  • 401K Retirement Savings Plan with employer matching
  • Life Insurance and both Short-Term and Long-Term Disability coverage
  • Additional Program Options: Flexible Spending Account, Employee Assistance Program, Legal Services, and Identity Theft Protection
  • Ongoing Training for Professional Growth
  • A dynamic, collaborative, and enjoyable work environment
  • Support for career advancement

Key Responsibilities:
As a Customer Service Representative, you will:

  • Effectively manage a high volume of incoming customer service calls
  • Handle a significant number of outbound calls
  • Respond to inquiries received via email
  • Document and track completed work orders from field technicians
  • Facilitate the resolution of customer complaints by directing them to the appropriate departments
  • Maintain precise customer records and appointment schedules
  • Proactively promote and sell additional services or products when appropriate

Qualifications:
To be considered for this role, you should possess:

  • A High School Diploma or GED is preferred
  • A minimum of 1 year of experience in customer service
  • Basic proficiency in computer skills, especially with Microsoft applications
  • Experience with Service Titan is advantageous
  • Fluency in reading, writing, and speaking English, with the ability to sit for extended periods
  • Availability to work evenings and weekends as required

NexGen HVAC & Plumbing is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We encourage all qualified candidates eligible to work in the United States to apply.



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