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Client Support Specialist

2 months ago

Anaheim, California, United States Merge Opportunities Full time
Company Overview:
Merge Opportunities is a leading entity in the home improvement sector, recognized for its excellence across various regions. We are in search of a committed Customer Service Representative to enhance our vibrant workforce and support our growth initiatives.

Key Responsibilities:
  • Efficiently assess and verify projects for any missing components.
  • Conduct thorough contract evaluations in collaboration with Sales Representatives.
  • Maintain accurate records of contract details.
  • Facilitate seamless project execution by keeping an updated project log.
  • Coordinate field measurements and installation timelines.
  • Deliver outstanding customer service and manage warranty inquiries.
  • Work collaboratively with different internal teams.
Required Qualifications:
  • Previous experience in an office or customer service role is advantageous.
  • Excellent communication skills and the ability to multitask effectively.
  • High integrity and discretion when handling confidential information.
  • Customer-oriented approach with strong problem-solving capabilities.
  • A collaborative team player who thrives under pressure.
  • Familiarity with software applications such as Outlook, Salesforce, and Buildertrend is beneficial.
  • Bilingual abilities and proficiency in data entry are considered a plus.
Employee Benefits:
  • Hourly compensation of $17.
  • Comprehensive training programs.
  • 401(k) retirement plan, along with medical, dental, and vision coverage.
  • Opportunities for career advancement and professional growth.
  • Generous vacation and paid time off policies.
Work Schedule:
  • This is a full-time, onsite position.
  • Availability is required on both weekdays and weekends.