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VIP Corporate Receptionist

2 months ago

New York, New York, United States Compass Group, North America Full time
Job Summary

The VIP Corporate Receptionist provides exceptional service to high-profile visitors, creating a unique and positive impression. This role involves escorting VIP visitors from the ground lobby to conference rooms or meeting spaces.

Key Responsibilities:
  • Ensure proper entry and escort of high-profile VIP visitors
  • Motivate and set the tone for staff by demonstrating a pleasant, engaging, and customer-oriented attitude
  • Verify visitor identity prior to arrival and create photo bios for visitors
  • Track and manage incoming VIP visitors
  • Manage all activity in the internal visitor process, staying knowledgeable about daily meetings and changes
  • Act as the first point of contact for all activities and emergencies, remaining alert and responsive
  • Serve as the point person, taking ownership of challenges and resolving them or following escalation procedures as required
  • Handle meeting room bookings, utilizing the reservation system, and strategically assign meeting space to maximize utilization
  • Answer global switchboard calls, direct calls, and manage message receipt and delivery
  • Manage on-floor conference room activities, being aware of meeting start/end times, attendees, food and beverage orders, and advising staff of changes in meeting room status
Preferred Qualifications:
  • Associates degree or equivalent professional VIP client-facing work experience
  • Possess strong interpersonal relationship skills
  • Possess excellent writing, verbal, and public speaking skills
  • Experience with high-profile clientele
  • Experience in customer service, with a lead customer service or supervisory capacity preferred
  • Ability to communicate well and guide a team
  • Strong computer skills and knowledge of office technology/equipment
  • Punctual, dependable, and dedicated to achieving excellence
  • Experience in 5-star hotels or luxury retail