Patient Service Coordinator
4 days ago
Job Summary:
The Patient Service Representative plays a vital role in ensuring the smooth operation of our healthcare facilities. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities:
- Register patients in a courteous and friendly manner, adhering to Ballad Health processes.
- Update and schedule patient appointments, ensuring timely and accurate communication.
- Retrieve and manage daily patient data, including appointments and phone calls.
- Maintain provider schedules, ensuring seamless coordination of patient care.
- Perform data entry of office visit charges, collections of unpaid balances, and coding encounter forms with proper payment distribution CPT & ICD-10 codes.
- Filing and refiling insurance claims, reconciling the charge sheet, and preparing bank deposits.
- Counting the cash drawer, balancing credit cards, and reviewing and correcting errors on the missing ticket report.
- Performing closing procedures to ensure proper account balance, referral and precertification, and preparing information for audit purposes.
Requirements:
- High School diploma or equivalent; previous experience performing data entry and utilizing a database.
- Ability to maintain patient confidentiality/HIPAA and communicate respectfully/kindly with patients, office staff, nurses, and medical staff.
- Preferred: Knowledge of CPT and ICD-9 codes/billing, previous experience utilizing Electronic Health Record (EHR) system.
Licenses and Certifications:
Work Requirements:
- Shift: Day
- On Call: No
- Weekends: Rotating
- Travel Required: No Travel
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