Patient Financial Advisor

2 weeks ago


Kingsport, Tennessee, United States ITx Companies, LLC Full time

Position: Healthcare Financial Navigator

Type: Remote Call Center/Customer Service

About Us:

ITx Companies, LLC operates as a patient engagement center, providing support to individuals with outstanding medical balances. Our Healthcare Financial Navigators connect with patients to facilitate the resolution of their financial obligations through full payments or manageable payment plans. We pride ourselves on a compassionate approach, ensuring our team members deliver exceptional customer service while achieving meaningful outcomes.

What We Value:

  • High school diploma or equivalent education is required.
  • Familiarity with insurance and medical terminology is preferred but not mandatory.
  • Prior experience in call center or customer service roles is highly desirable, though we are open to training motivated candidates.
  • Strong emotional intelligence to empathize with patients while guiding them towards financial resolution.
  • A positive attitude and a genuine desire to assist patients in managing their financial responsibilities.

Your Responsibilities:

  • In a home office setting, you will handle inbound and outbound calls to assist patients in making payments and resolving their accounts.
  • Work a standard 8-hour shift from 9 AM to 6 PM EST, Monday through Friday, with no late nights or weekends required.
  • Support patients in alleviating their financial burdens by discussing payment options and plans.
  • Provide clear explanations regarding new medical balances, including service dates and insurance coverage details.

Why Choose Us:

  • Competitive salary with full-time hours (40 hours/week).
  • Incentive programs available.
  • Paid time off and sick leave after a designated period.
  • Healthcare reimbursement options for medical insurance.
  • Retirement savings plan.
  • Company-sponsored life insurance with additional options.
  • Collaborative work environment.
  • Opportunity to gain valuable experience in the healthcare sector.

Remote Work Requirements:

  • Minimum internet bandwidth: 25 Mbps download and 5 Mbps upload speeds.
  • Direct connection to the home router is necessary; Wi-Fi connections are not permitted.
  • Must be able to install required authentication applications on a smartphone.

Work Environment:

Employees must maintain a private workspace free from distractions and secure from unauthorized access during work hours. All patient information must be handled electronically to ensure compliance with privacy regulations.

This position requires living within a specified distance from the training location, with a commitment to attend an initial training program.



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