Healthcare Services Facilitator
2 weeks ago
Position Overview:
At Tennessee Cancer Specialists, we recognize that our success is built on the dedication of our employees. We are committed to providing exceptional care to our patients and their families as they navigate the challenges of cancer treatment.
Your Role:
As a Patient Services Coordinator, you will play a vital role in ensuring that our patients have a seamless experience from the moment they arrive at our facility. Your friendly demeanor and proactive approach will set the tone for their visit.
Daily Responsibilities:
- Welcome patients warmly and assist them with the check-in process, ensuring a smooth transition to their appointments.
- Deliver outstanding customer service by engaging with patients both in person and over the phone, addressing their needs with care and professionalism.
- Efficiently handle copayments and outstanding balances, providing receipts and maintaining accurate financial records.
- Coordinate with clinical staff to schedule follow-up appointments that align with patient preferences and office protocols.
- Utilize Electronic Medical Record (EMR) systems to document patient information accurately and communicate effectively with team members.
- Maintain an organized and tidy reception area to create a welcoming environment for patients.
- Demonstrate a proactive work ethic by assisting with additional tasks as needed.
Qualifications:
- A high school diploma or equivalent is required; an associate degree in a relevant field is preferred.
- Proficiency in computer systems and Microsoft Office Suite (Outlook, Word, Excel) is essential.
- Prior experience in a medical clinic setting is advantageous for success in this role.
Physical and Work Environment:
This position requires the ability to perform essential functions in a dynamic healthcare setting. Employees may encounter various physical demands, including standing for extended periods and lifting items up to 40 lbs. The work environment may involve exposure to medical conditions typical of an oncology clinic.
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