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Patient Financial Advisor
2 months ago
Remote Customer Support Role
About Us
ITx Companies, LLC is a dedicated patient support center focused on enhancing the financial experience for healthcare consumers.
Our Patient Financial Advisors engage with patients who have outstanding medical bills, guiding them through the process of settling their accounts. This involves facilitating full payments, establishing payment plans, addressing inquiries regarding their balances, and relaying any concerns back to healthcare providers.
We pride ourselves on a compassionate approach, ensuring our team members are equipped with the skills to deliver exceptional customer service.
What We Appreciate in You
- High school diploma or equivalent education is essential.
- Familiarity with insurance and medical terminology is advantageous but not mandatory.
- Experience in call center or customer service roles is highly valued, or a willingness to learn.
- Strong emotional intelligence: the ability to empathize while guiding conversations towards resolution.
- A positive attitude and a genuine desire to assist patients in managing their financial responsibilities.
Your Responsibilities
In this remote position, you will:
- Handle inbound and outbound calls to assist patients in resolving their medical balances.
- Work a standard 8-hour shift, ensuring a work-life balance with no late nights or weekends.
- Collaborate with patients to alleviate financial burdens by discussing payment options and plans.
- Clarify new medical balances, including details regarding services rendered and insurance coverage.
Why Join Us
- Competitive salary with full-time hours.
- Bonus opportunities.
- Paid time off and sick leave after a specified period.
- Healthcare reimbursement program for medical expenses.
- Retirement savings plan.
- Company-sponsored life insurance with additional options.
- Supportive colleagues.
- Gain valuable experience in the healthcare sector.
Remote Work Requirements
To ensure a successful remote working environment, you will need:
- A minimum internet speed of 25 Mbps download and 5 Mbps upload.
- A wired connection to your home router; Wi-Fi is not permitted.
- A quiet, private workspace free from distractions and external noise.
We are committed to maintaining confidentiality and security in all patient interactions.
If you are enthusiastic about providing excellent customer service and making a meaningful impact in the lives of patients, we invite you to consider a career with ITx Companies, LLC.
