Healthcare Services Facilitator

2 weeks ago

Kingsport, Tennessee, United States Tennessee Full time

Position Overview:

Your Impact Matters

Are you eager to leverage your expertise, skills, and education to create a significant and enduring impact on the lives of patients and their families? At Tennessee Cancer Specialists, our dedicated employees accompany patients and their families throughout their journey in battling cancer. Whether you engage directly with patients in our clinics or support them from behind the scenes, your role is vital in our mission to provide exceptional, compassionate care. Our team of over 200 professionals operates across 16 locations in East Tennessee, earning us the Top Workplaces award for two consecutive years in the greater Knoxville area.

Key Responsibilities:

As a Patient Services Coordinator, you will guide our patients through the check-in and check-out processes, ensuring they have a seamless and positive experience from the moment they arrive.

A Day in Your Role:

In this role, you will be the welcoming face that assists patients during their visit to our clinic. Your friendly demeanor and proactive approach will consistently leave a positive impression on our patients.

While some aspects of your day will be routine, the dynamic nature of this position will challenge you with the volume of patients visiting our clinic daily. Your preparation and exceptional organizational skills will enable you to manage our busy schedule effectively.

Essential Duties:

  • Utilize your professionalism to greet and establish rapport with patients while efficiently completing the check-in process, ensuring timely notifications to clinical staff upon patient arrival.
  • Deliver outstanding customer service in both phone and in-person interactions, asking pertinent questions to assess patient needs and providing comprehensive information.
  • Employ your understanding of our procedures to accurately collect copays and patient balances, issuing receipts as necessary.
  • During the check-out phase, collaborate with patients and clinical staff to schedule appointments that align with patient convenience and office protocols.
  • Leverage your knowledge of Electronic Medical Record (EMR) systems and medical office technology to effectively document patient information and communicate with team members.
  • Maintain a tidy lobby and desk area, showcasing your strong organizational skills.
  • Exhibit a proactive work ethic, ready to assist with additional tasks as needed.

Qualifications:

We believe this position requires the following:

  • A high school diploma or equivalent is essential; an associate degree in a business-related field is preferred.
  • Proficiency in computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is mandatory.
  • Prior experience in a similar medical clinic role for at least one year is highly beneficial.

Minimum Requirements:

  • High school diploma or equivalent required; prior receptionist or office experience preferred.
  • Proficiency in computer systems and Microsoft Office required.
  • Must complete required e-learning courses within 90 days of starting the position.
  • Demonstrates adaptability, handling daily work challenges with confidence and flexibility.
  • Shows commitment to high performance and quality service delivery.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The role requires presence at the workplace during scheduled hours, with frequent sitting or standing, and the ability to communicate effectively. The position may involve handling and lifting patients, manual dexterity, and prolonged periods of standing and walking. Occasionally, the role may require lifting items weighing up to 40 lbs. Corrected vision and hearing within normal ranges are necessary.

Work Environment:

The work environment may include exposure to communicable diseases, toxic substances, and other conditions typical of an oncology/hematology clinic. The role involves in-person interactions with colleagues and clients and may require minimal travel between office sites.

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