Customer Service Representative

2 weeks ago


Gonzales, Louisiana, United States Rossdowningbuickgmcgonzales Full time

Ross Downing Auto Group

Service BDC Client Support Specialist

Ross Downing is in search of a committed individual to join our Business Development call center team. This role is essential in bridging the gap between our organization and our clientele, ensuring that customer satisfaction remains a top priority. Below are the specifics:

Available Shifts:

  • 7:30 AM - 4:30 PM
  • 8:00 AM - 5:00 PM
  • 8:30 AM - 5:30 PM
  • 9:00 AM - 6:00 PM

We also offer part-time positions.

Key Responsibilities:

  • Handle incoming customer care calls, emails, and online inquiries.
  • Initiate outbound calls to foster new business or maintain current customer relationships.
  • Schedule a minimum of 20 appointments each day.
  • Document customer interactions and pertinent information.
  • Guide customers regarding our services and products.
  • Direct calls to the relevant departments.
  • Input data into various software applications.
  • Meet daily and monthly performance targets.
  • Assist in organizing schedules for Service Advisors.
  • Coordinate loaner vehicles for clients.
  • Maintain customer relationships through retention strategies.
  • Update customer records as needed.
  • Provide outstanding customer experiences.

Preferred Qualifications:

  • Proficient in Microsoft Office Suite.
  • Typing speed of at least 60 words per minute.
  • Exemplary phone etiquette.
  • Experience in customer service roles.
  • Strong communication abilities.
  • Successful completion of a background check is mandatory.

Compensation: $10-$12 per hour with additional bonus opportunities.



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