Customer Service Representative
2 weeks ago
Ross Downing Auto Group
Service BDC Client Support Specialist
Ross Downing is in search of a committed individual to join our Business Development call center team. This role is essential in bridging the gap between our organization and our clientele, ensuring that customer satisfaction remains a top priority. Below are the specifics:
Available Shifts:
- 7:30 AM - 4:30 PM
- 8:00 AM - 5:00 PM
- 8:30 AM - 5:30 PM
- 9:00 AM - 6:00 PM
We also offer part-time positions.
Key Responsibilities:
- Handle incoming customer care calls, emails, and online inquiries.
- Initiate outbound calls to foster new business or maintain current customer relationships.
- Schedule a minimum of 20 appointments each day.
- Document customer interactions and pertinent information.
- Guide customers regarding our services and products.
- Direct calls to the relevant departments.
- Input data into various software applications.
- Meet daily and monthly performance targets.
- Assist in organizing schedules for Service Advisors.
- Coordinate loaner vehicles for clients.
- Maintain customer relationships through retention strategies.
- Update customer records as needed.
- Provide outstanding customer experiences.
Preferred Qualifications:
- Proficient in Microsoft Office Suite.
- Typing speed of at least 60 words per minute.
- Exemplary phone etiquette.
- Experience in customer service roles.
- Strong communication abilities.
- Successful completion of a background check is mandatory.
Compensation: $10-$12 per hour with additional bonus opportunities.
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