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Experienced Automotive Service Director

2 months ago

Gonzales, Louisiana, United States Rossdowningbuickgmcgonzales Full time
Job Summary

Ross Downing Buick GMC of Gonzales is seeking a seasoned leader to oversee the service department and drive business growth. As a key member of our team, you will be responsible for leading a high-performing team, achieving operational excellence, and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and implement strategic plans to drive service department growth and profitability.
  • Lead and manage a team of service advisors, technicians, and support staff to ensure excellent customer service and efficient operations.
  • Monitor and control departmental expenses, inventory, and labor costs to achieve budgetary targets.
  • Collaborate with factory representatives to stay up-to-date on manufacturer policies, procedures, and best practices.
  • Implement and maintain quality control processes to minimize comebacks and ensure high-quality repairs.
  • Develop and maintain relationships with key customers and stakeholders to drive business growth and retention.
  • Stay abreast of industry trends, new technologies, and best practices to continuously improve service department operations.
Requirements
  • Proven track record of success in a leadership role within the automotive industry.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work well in a fast-paced, process-driven environment.
  • Strong analytical and problem-solving skills.
  • High school diploma or equivalent required; degree in business administration or related field preferred.
Benefits
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Professional development opportunities and training.
  • Employee discount program.