Retail Operations Leader

2 weeks ago


Durham, North Carolina, United States BROAD RIVER RETAIL Full time
Job Overview

Position: Retail Operations Leader at Broad River Retail

Role Summary

ABOUT US:

Broad River Retail is in search of a Retail Operations Leader to enhance our Retail Team. If you are passionate about leading a team and possess a robust background in retail or sales management within a dynamic environment, this position may be ideal for you.

KEY RESPONSIBILITIES:
  • Embody our Mission, Values, and Customer Principles
  • Direct all sales initiatives and activities
  • Ensure uniform application of processes and policy standards across locations
  • Drive sales performance in a retail setting with a team of 10+ Home Furnishing Consultants
  • Recruit, onboard, and retain high-caliber talent
  • Act as an energetic sales leader with a strong affinity for retail
  • Teach, demonstrate, and validate a well-defined sales methodology with your team
  • Manage multiple priorities while adhering to deadlines
  • Uphold the highest standards of professional conduct
  • Commit to personal growth through continuous self-improvement
  • Prioritize customer needs and strive to surpass their expectations
  • Value collaboration and work respectfully with others
  • Seek operational efficiency through process and technology enhancements
  • Be accountable for achieving specific weekly targets
  • Oversee showroom standards from cleanliness to product labeling
  • Engage in store performance reviews
  • Perform additional responsibilities as required
QUALIFICATIONS:
ESSENTIAL SKILLS:
  • Minimum of five (5) years in retail management within a large-scale environment
  • Proven success in retail or commissioned sales and/or general management
  • Strong cognitive abilities, including multitasking capabilities
  • Experience in a fast-paced retail atmosphere
  • Exceptional interpersonal skills and a strong work ethic
  • Experience managing a team of 10 or more Associates
  • Enjoyment of a dynamic retail sales environment
  • Ability to handle sensitive information with discretion
  • Strong analytical and problem-solving abilities
  • Excellent time management skills
  • Proficient in technology and computer applications
  • Familiarity with iPads and tablets
  • Willingness to perform additional tasks as assigned
WORK ENVIRONMENT:
  • This role is primarily conducted on the sales floor
  • Physical demands may include standing, walking, moving, and lifting
  • Candidates must be capable of fulfilling essential physical requirements
BENEFITS:
  • Competitive salary based on experience
  • Performance-based bonus opportunities
  • Comprehensive medical, dental, vision, and life insurance options
  • Paid time off and 401K matching contributions
  • Employee discounts at Broad River Retail locations
  • Opportunities for internal career advancement
CULTURAL INSIGHT:

At Broad River Retail, we are a diverse team united by the mission of 'Furnishing Life's Best Memories'. All team members are referred to as 'Memory Makers', empowered to create positive experiences for customers, families, and communities. We take pride in developing our teams to deliver an exceptional customer experience, making us the largest Ashley Furniture licensee in the U.S. and recognized among the Top Places to Work.

OUR PLEDGE:

Broad River Retail is dedicated to fostering an environment where every individual feels respected, valued, and empowered to reach their full potential, allowing everyone to be their authentic selves.

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