Retail Operations Supervisor
2 weeks ago
Position Overview:
As a key member of our leadership team, the Retail Operations Supervisor will oversee daily store functions to achieve financial and sales objectives. This role is essential in fostering positive relationships with both customers and associates, while promoting a vibrant workplace culture aligned with Food Lion's strategic goals.
Key Responsibilities:
- Assist in the recruitment, training, and development of team members.
- Drive performance through effective coaching, evaluations, and disciplinary actions.
- Inspire and motivate the team to embody our Core Values and Guiding Principles.
- Cultivate an environment focused on exceptional customer service and satisfaction.
- Ensure accurate management of store funds and assets.
- Identify and rectify unsafe conditions to maintain a secure environment for associates and customers.
- Uphold compliance with company policies regarding security, safety, and food safety standards.
- Utilize company tools such as financial reports and inventory systems to support operational success.
- Collaborate with the Store Manager in overseeing daily operations and achieving budgeted results.
- Model exemplary customer service behaviors and instill these values in all team members.
- Ensure adherence to all company guidelines and standard practices.
- Maximize sales opportunities while minimizing losses through effective operational practices.
- Maintain high standards of product quality, availability, and freshness.
- Ensure compliance with all relevant regulations.
- Manage staffing schedules to align with business needs.
- Engage with associates to ensure they understand expectations and have the necessary tools for success.
- Complete required training and maintain confidentiality regarding store operations.
- Perform additional duties as assigned.
Qualifications:
- Preferred: College degree or equivalent experience.
- Required: Experience in a supervisory role within a retail environment.
- Strong knowledge of retail operations and merchandising strategies.
- Excellent interpersonal, communication, and organizational skills.
- Ability to learn and adapt to various tasks and technical requirements.
- Sound judgment in problem-solving and decision-making.
- Proven leadership skills to guide associates across departments.
- Physical capability to meet job demands with or without accommodations.
- Must obtain and maintain food safety certification within the first 90 days of employment.
Physical Requirements:
- Proficient in using computers and communication systems.
- Ability to operate hand-held devices for inventory and orders.
- Stand and walk for extended periods.
- Capable of lifting and moving products of varying weights.
- Tolerate diverse temperature conditions.
- Visual acuity to review documents and invoices.
Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.
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