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Customer Service Specialist
2 months ago
Aegis Worldwide is seeking a skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for commissioning equipment, ensuring it is set up and ready to operate. Your expertise in troubleshooting and debugging PLC and HMI systems will be invaluable in resolving issues and providing exceptional customer service.
Key Responsibilities:- Commissioning equipment and ensuring it is set up and ready to operate
- Troubleshooting and debugging PLC and HMI systems
- Providing technical support and training to clients on equipment setup and use
- Performing I/O checks on equipment before startup and commissioning
- Correcting issues identified during I/O checks
- Redlining electrical schematics and mechanical drawings to communicate necessary changes to engineering and manufacturing teams
- Providing exceptional customer service via email, phone, video calls, and in-person demonstrations
Requirements:
- 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED
- 0-1+ years of electrical engineering experience with a bachelor's degree in electrical engineering
- Experience with Allen Bradley PLC product lines
- Ability to travel 55% of the time, including international trips
Perks: Per diem and extra incentives offered for travel.