Customer Service Liaison

2 weeks ago


La Grange Park, Illinois, United States One Way Safety Full time
Job Description
Key Responsibilities
  • Communicate with customers to identify their needs and provide solutions
  • Process requests and escalate complaints in a timely manner
  • Develop rapport and build relationships with customers using best practices in customer service techniques
  • Document all customer interactions and maintain accurate records
  • Meet personal and team quotas for customer satisfaction and resolution rates

Qualifications
  • High school diploma or equivalent required
  • Previous experience as a Customer Service Representative or in a similar role preferred
  • Excellent phone and verbal communication skills
  • Ability to work well under pressure and maintain a calm demeanor
  • Highly organized with the ability to prioritize projects and manage time effectively

Benefits
  • Competitive compensation package
  • Paid time off and career growth opportunities

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for communicating with customers to identify their needs and provide solutions. You will also process requests and escalate complaints in a timely manner, while developing rapport and building relationships with customers using best practices in customer service techniques.


The ideal candidate will have a high school diploma or equivalent, previous experience as a Customer Service Representative or in a similar role, and excellent phone and verbal communication skills. They will also be able to work well under pressure and maintain a calm demeanor, while being highly organized and able to prioritize projects and manage time effectively.


As a Customer Service Representative, you will be part of a dynamic team that is dedicated to providing exceptional customer service and support. You will have the opportunity to grow and develop your skills, while working in a fast-paced and challenging environment.


We offer a competitive compensation package, paid time off, and career growth opportunities. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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