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Retail Customer Service Associate
1 month ago
At FedEx Office, we are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Offer expert advice on our products and services, including printing, signs and graphics, and shipping solutions.
- Drive sales growth by upselling and cross-selling our products and services.
- Operate and maintain a wide variety of equipment, including printers, scanners, and other retail store equipment.
- Manage the production queue and output, ensuring timely and accurate completion of customer orders.
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail or customer service environment.
- Excellent verbal and written communication skills.
This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
