HVAC Technical Services Director
4 weeks ago
We are seeking a highly skilled and experienced HVAC Technical Services Director to join our team at Elite Staffing Inc. This pivotal role requires a strong focus on enhancing customer service experiences and product quality.
Key Responsibilities:- Lead the evaluation and implementation of product reviews and improvement plans.
- Provide technical training and oversee the functions of technical services.
- Collaborate with the Product Development team and factories to address findings.
- Develop and communicate Corrective Action Plans (CAP) for factory incidents.
- Assist in editing product manuals for the Marketing team.
- Identify improvements for new and existing products.
- Review samples and collaborate with the Product Development team and factories to address findings.
- Develop training materials, tech blogs/bulletins, and product videos in collaboration with the Technical Services Manager and Marketing team.
- Deliver technical training through in-person and virtual meetings for customers.
- Develop training materials and tech blogs/bulletins in collaboration with the Technical Services Manager and Marketing team.
- Develop a knowledge base to enhance the end-user experience.
- Provide feedback to customer service agents and handle escalated customer concerns.
- Analyze customer service call data and suggest product and cost improvement strategies.
- Ensure essential parts are available for each product and maintain communication with factories.
- Collaborate with the Parts & Service Specialist to ensure adequate supply levels.
Requirements:
- EPA Section 608 Technician Universal Certification.
- 7-10 years of proven experience in technical services or a related field.
- Strong project management skills with a focus on process improvement.
- Excellent communication and training abilities.
- Ability to work cross-functionally in a dynamic environment.
- Willingness to travel as needed.
Benefits:
- Medical, Dental, Vision, LTD, Life, FSA, 401K, 9 paid holidays, and PTO.
- $80,000.00 - $100,000.00 per year plus Bonus opportunities.
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