HVAC Technical Services Director

4 weeks ago


La Grange, Illinois, United States Elite Staffing Inc. Full time
HVAC Technical Services Director Job Description

We are seeking a highly skilled and experienced HVAC Technical Services Director to join our team at Elite Staffing Inc. This pivotal role requires a strong focus on enhancing customer service experiences and product quality.

Key Responsibilities:
  • Lead the evaluation and implementation of product reviews and improvement plans.
  • Provide technical training and oversee the functions of technical services.
  • Collaborate with the Product Development team and factories to address findings.
  • Develop and communicate Corrective Action Plans (CAP) for factory incidents.
  • Assist in editing product manuals for the Marketing team.
Product Review/Development:
  • Identify improvements for new and existing products.
  • Review samples and collaborate with the Product Development team and factories to address findings.
  • Develop training materials, tech blogs/bulletins, and product videos in collaboration with the Technical Services Manager and Marketing team.
Training:
  • Deliver technical training through in-person and virtual meetings for customers.
  • Develop training materials and tech blogs/bulletins in collaboration with the Technical Services Manager and Marketing team.
3rd Party Customer Service Liaison:
  • Develop a knowledge base to enhance the end-user experience.
  • Provide feedback to customer service agents and handle escalated customer concerns.
  • Analyze customer service call data and suggest product and cost improvement strategies.
Parts Management:
  • Ensure essential parts are available for each product and maintain communication with factories.
  • Collaborate with the Parts & Service Specialist to ensure adequate supply levels.

Requirements:

  • EPA Section 608 Technician Universal Certification.
  • 7-10 years of proven experience in technical services or a related field.
  • Strong project management skills with a focus on process improvement.
  • Excellent communication and training abilities.
  • Ability to work cross-functionally in a dynamic environment.
  • Willingness to travel as needed.

Benefits:

  • Medical, Dental, Vision, LTD, Life, FSA, 401K, 9 paid holidays, and PTO.
  • $80,000.00 - $100,000.00 per year plus Bonus opportunities.

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