Customer Service Engineer

3 weeks ago


La Grange, Illinois, United States Aegis Worldwide Full time

Job Summary

Aegis Worldwide is seeking a skilled Customer Service Engineer to join their team in Countryside, IL. This direct hire role involves working with clients to commission and troubleshoot PLC and HMI systems, as well as providing training on equipment setup and use.

Responsibilities

  • Travel to clients to commission and troubleshoot equipment, spending approximately 55% of time on the road.
  • Load, debug, and troubleshoot PLC and HMI systems.
  • Train clients on equipment setup and use.
  • Support the assembly of equipment at the Countryside plant when not traveling.
  • Participate in up to six international trips per year.

Ideal Qualifications

  • 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED.
  • Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
  • Experience with Allen Bradley PLC product lines.
  • Willingness to travel 55% of the time, including internationally.
  • Ability to perform I/O checks on equipment before startup and commissioning.
  • Capability to correct issues identified during I/O checks.
  • Experience redlining electrical schematics and mechanical drawings.
  • Strong communication skills for interacting with customers via email, phone, video calls, and in-person demonstrations.


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