Customer Service Supervisor

5 days ago

Houston, Texas, United States Newrez Full time
Job Summary

The Customer Service Supervisor is responsible for managing the Performing Mortgage Inbound Customer Service team. This role oversees the Loan Servicing function and is responsible for the Secured Consumer team.

Key Responsibilities
  • Manage a staff of approximately 15 employees.
  • Provide guidance and leadership to develop and reinforce skills and effectiveness.
  • Monitor inbound call production and performance results to ensure staff stays within defined production expectations.
  • Correct errant activity and provide feedback as necessary.
  • Track daily results of work efforts to ensure required levels of production and efficiency are achieved.
  • Address employee relations issues with staff as necessary.
  • Assist the audit department by performing random sample audits of account records.
  • Supplement the efforts of our Audit Staff by randomly monitoring live calls as needed.
  • Monitor auto-dialer campaigns and collectors' manual calling efforts.
  • Be flexible and able to work different hours/shifts as needed.
  • Be a good motivator, self-driven, and willing to do what it takes to get the job done.
  • Cross-train in different departments.
  • Monitor reports and reviews for the cross-functional areas.
  • Oversee phone skills and toll-free numbers.
  • Monitor Paid Time Off (PTO) for the team in coordination with the work schedule.
  • Monitor daily reports and send out daily report updates to the team.
Requirements
  • 6+ years' experience in finance, collections, customer service, or a related industry.
  • Previous management experience or current participation in our internal management training series.
Benefits
  • 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
  • 9 Paid Holidays.
  • Employee Engagement Activities.
  • Medical, dental, vision, life, disability insurance, 401(k) plan with company match, employee assistance plan, performance-based incentives, pet insurance, and advancement opportunities.
  • Newrez NOW: Our Corporate Social Responsibility program empowers employees to become leaders in their communities through volunteering, philanthropy, nonprofit grants, and more.
  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.
  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee.
  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions.

  • Customer Service Supervisor

    3 weeks ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job Title: Customer Service SupervisorLyte Fiber, LLC is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead a...

  • Customer Service Supervisor

    4 weeks ago

    Houston, Texas, United States Bill Full time

    Job Title: Customer Service SupervisorAt Bill, we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer support advocates and ensuring that they provide world-class customer service to our clients.Key Responsibilities:Lead a team of...

  • Customer Service Supervisor

    4 weeks ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job Title: Customer Service SupervisorLyte Fiber, LLC is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...

  • Customer Service Supervisor

    4 weeks ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job Title: Customer Service SupervisorLyte Fiber, LLC is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a...

  • Customer Service Supervisor

    2 weeks ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job Title: Customer Service SupervisorJob Summary:Lyte Fiber, LLC is seeking a highly motivated and experienced Customer Service Supervisor to lead our customer service team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing customer interactions, and driving business growth.Key...

  • Customer Service Supervisor

    4 weeks ago

    Houston, Texas, United States Newrez Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Newrez. As a key member of our mortgage operations team, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesManage a team of customer service...

  • Customer Service Operations Supervisor

    4 weeks ago

    Houston, Texas, United States Envoy Air Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Operations Supervisor to join our team at Envoy Air. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our customer service team, ensuring that our customers receive exceptional service and support.Key...

  • Customer Service Operations Supervisor

    2 days ago

    Houston, Texas, United States Envoy Air Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to lead our Customer Service Operations team. As a Supervisor, you will be responsible for coordinating the activities of workers, interpreting company policies, and enforcing safety regulations.Key ResponsibilitiesLead and coordinate the activities of workers in one or more...

  • Customer Service Supervisor

    3 weeks ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Lyte Fiber, LLC. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead a team of customer...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Service Supply Full time

    Job SummaryThis role is responsible for managing a group of customer Vendor Managed Inventory (VMI) programs and communicating daily with internal and external parties regarding shortages and obstacles. The ideal candidate will facilitate daily Inventory Manager Inquiries and customer inquiries via phone, email, or other correspondence, while growing...

  • Customer Service Analyst

    4 weeks ago

    Houston, Texas, United States Service Supply Full time

    Job Summary:This role is responsible for managing a group of customer Vendor Managed Inventory (VMI) programs and communicating daily with internal and external parties regarding any shortages and obstacles. The ideal candidate will facilitate daily Inventory Manager Inquiries and customer inquiries via phone, email, or other correspondence, while growing...

  • Service Supervisor

    3 weeks ago

    Houston, Texas, United States DH Pace Full time

    Job Title: Service SupervisorAt DH Pace Company, we are seeking a highly skilled Service Supervisor to join our team in Houston, TX. As a Service Supervisor, you will play a critical role in ensuring the effective coordination of field employees to provide exceptional service to our customers.Key Responsibilities:Performance Management: Establish and enforce...

  • Service Supervisor

    4 weeks ago

    Houston, Texas, United States DH Pace Full time

    {"Job Title": "Service Supervisor", "Job Summary": "We are seeking a highly skilled Service Supervisor to join our team at DH Pace Company Inc. in Houston, TX. As a Service Supervisor, you will be responsible for effectively coordinating field employees to provide exceptional service to our customers. If you have a passion for leadership and are looking for...

  • Service Supervisor

    5 days ago

    Houston, Texas, United States DH Pace Full time

    {"Job Title": "Service Supervisor", "Job Description": "At DH Pace Company, we are seeking a highly skilled Service Supervisor to join our team in Houston, TX. As a Service Supervisor, you will be responsible for coordinating field employees to provide exceptional service to our customers. If you have a passion for leadership and a drive to succeed, we...

  • Customer Service Supervisor

    2 days ago

    Houston, Texas, United States Burlington Full time

    Customer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team.Key Responsibilities:Direct cashier coverage and customer flow at the front of lines to ensure efficient service.Assist management team in communicating promotions and company updates.Monitor and validate returns, exchanges, check authorizations, voids, and other...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Pilot Freight Service Full time

    **Job Summary:**Pilot Freight Services is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Houston, TX Station, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our logistics operations.**Key Responsibilities:**• Provide...

  • Technical Service Supervisor

    1 week ago

    Houston, Texas, United States Ezee Fiber Full time

    Technical Service Supervisor Job DescriptionEzee Fiber is seeking a highly skilled Technical Service Supervisor to join our team of customer-oriented professionals. As a Technical Service Supervisor, you will be responsible for overseeing a team of Technical Support Representatives (TSRs) and ensuring high levels of customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States Primary Arms Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Primary Arms. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, chat, and...

  • Technical Service Supervisor

    4 weeks ago

    Houston, Texas, United States Ezee Fiber Full time

    Job Title: Technical Service SupervisorEzee Fiber is seeking a highly skilled Technical Service Supervisor to join our team. As a Technical Service Supervisor, you will be responsible for overseeing a team of Technical Support Representatives, ensuring high levels of customer support, and contributing to the overall success of the company.About Ezee...

  • Field Service Supervisor

    2 weeks ago

    Houston, Texas, United States HTX Material Handling Full time

    Job SummaryHTX Material Handling is seeking a highly skilled Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for directing and coordinating customer service activities of the Shop, ensuring that all activities are completed in accordance with established standards of profitability.Key ResponsibilitiesDirect...