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Customer Service Operations Supervisor

2 months ago

Houston, Texas, United States Envoy Air Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Operations Supervisor to join our team at Envoy Air. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our customer service team, ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Lead and coordinate the activities of our customer service team, ensuring that our customers receive exceptional service and support.
  • Analyze and resolve work problems, or assist team members in solving work problems.
  • Initiate or suggest plans to motivate team members to achieve work goals.
  • Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
  • May train new team members, maintain time and attendance records, as well as personnel files and performance records.
  • Confer with other supervisors and/or managers to coordinate activities of individual departments.
  • May confer with team members' representatives to resolve grievances.

Requirements

  • Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from team members.
  • The ability to show initiative and critical thinking skills are necessary.
  • Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
  • Minimum age of 18.
  • High school diploma or GED equivalent; college degree preferred.
  • Valid state driver's license.
  • Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications.
  • Demonstrated ability to communicate verbally and in writing.
  • Possess the legal right to work in the United States.
  • Must be able to read, write, fluently speak, and understand the English language.
  • Previous supervisory experience preferred.

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.