Customer Service Operations Supervisor
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Supervisor to lead our Customer Service Operations team. As a Supervisor, you will be responsible for coordinating the activities of workers, interpreting company policies, and enforcing safety regulations.
Key Responsibilities
- Lead and coordinate the activities of workers in one or more occupations.
- Analyze and resolve work problems, or assist workers in solving work problems.
- Initiate or suggest plans to motivate workers to achieve work goals.
- Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
- May train new workers, maintain time and attendance records, and personnel files and performance records.
- Confer with other Supervisors and/or Managers to coordinate activities of individual departments.
- May confer with workers' representatives to resolve grievances.
Requirements
- Must be able to work in a team environment and prioritize work and projects to meet competing deadlines.
- Ability to show initiative and critical thinking skills.
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
- Minimum age of 18.
- High school diploma or GED equivalent; college degree preferred.
- Valid state driver's license.
- Must be able to select, train, guide, and motivate employees, handle multiple projects concurrently, and have a working knowledge of PC's and software applications.
- Demonstrated ability to communicate verbally and in writing.
- Possess the legal right to work in the United States.
- Must be able to read, write, fluently speak, and understand the English language.
- Previous supervisory experience preferred.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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