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**Commerce Manager

2 months ago

Chicago, Illinois, United States Spark Foundry Full time
Job Description

**About Spark Foundry**

Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients' brands, and to buy more products and services from them.

**Our Approach**

We balance the nimble spirit of a startup with the powerhouse soul of Publicis Media, delivering the best of both worlds to a client roster that spans some of the world's best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers.

**Our Culture**

We have a bottom-up culture that celebrates diversity and aims for all voices to be heard, making us a magnet for the industry's best talent, with one of the best retention rates in the industry. We apply a whole-person approach to professional and personal development, preparing our workforce for today's challenges and poised to create meaningful careers in the years to come.

**The Role**

The Commerce Manager is responsible for managing all things Commerce for an enterprise digital account to ensure the program meets client objectives and helps grow their online business. The Manager will partner with clients to address the Commerce media landscape and work with client stakeholders to develop a plan across Commerce platforms.

**Key Responsibilities**

  • Manage Commerce programs across Amazon (AMS), Amazon DSP, Criteo Retail Exchange, Triad (WMG), and other commerce networks.
  • Maintain accurate spend levels and hit stated revenue amidst online growth goals.
  • Partner with clients to develop a plan across Commerce platforms.
  • Manage day-to-day Commerce budget and billing activity.
  • Present recommendations, solicit feedback, and direct Analysts to apply client feedback to campaigns.
  • Actively contribute to account strategy, including annual budget development, KPIs, partner selection, new tactics, and tracking industry developments.
  • Review paperwork necessary for purchase authorization and ensure vendor counter signature is received.
  • QA all campaign components prior to launch.
  • Recommend campaign adjustments based on performance trends.
  • Client communication over performance amidst competitive landscape.
  • Develop and recommend optimizations and/or testing plans.
  • Responsible for campaign reporting and developing strategic insights with clear actionable items.
  • Responsible for building clear, concise, and cohesive quantitative analyses inclusive of strong data visualization.
  • Lead client status and reporting calls, including presentation of reporting.
  • Primary contact for resolving billing discrepancies in partnership with client strategy and billing reconciliation team.
  • Lead client relationship with day-to-day contact and partner agencies (where applicable) by ensuring a seamless communication process.
  • Responsible for timely response to daily communication regarding campaign level inquiries (client, vendors, internal).
  • Maintain professional, productive rapport with sales representatives/media vendors.
  • Demonstrate creativity and agility when problem-solving.

**Requirements**

  • 3+ years of hands-on account management experience in online advertising with a focus on Commerce.
  • In-depth activation and optimization experience with Amazon and Criteo platforms.
  • 1+ years of demonstrated success in managing and leading people.
  • Deep knowledge of ad serving platforms and online analytic solutions.
  • Mastery of all relevant tools for reporting, analytics, and competitive analysis.
  • Knowledge of statistical methods and testing methodology preferred.