Customer Service Representative
3 weeks ago
Ameris Bank: Empowering Customer Service Excellence
We are seeking a highly skilled and customer-focused USPF Customer Service Specialist to join our team. As a key member of our Insurance Services department, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide top-notch customer service to Insurance Agents and Brokers, as well as Insureds, via phone and email.
- Resolve questions and concerns in a timely and professional manner, achieving targets for call volume, quality, and performance.
- Enter payments from agents and insureds, respond to emails, and assist with mail sorting and delivery.
- Communicate with insurance agents regarding transaction status and insureds regarding loan status to prevent policy cancellations.
- Follow up on outdated address, phone, fax, or email information and refer unresolved customer grievances to team lead and/or designated departments.
- Update policy number information and track assigned risk workers comp carriers.
- Maintain accurate records of customer interactions and actions taken in FinancePro.
Requirements:
- 1+ years of customer service experience.
- Proficient in Microsoft Office.
- Excellent communication, interpersonal, and analytical skills.
- Bilingual (English and Spanish) strongly preferred.
- High School Diploma/GED; Bachelor's Degree preferred.
Ameris Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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