Customer Service Representative

4 days ago


Norcross, Georgia, United States Richelieu Hardware Full time
About Richelieu Hardware

Richelieu Hardware is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products cater to a diverse customer base, including kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in our Atlanta branch location. As a key member of our organization, you will be responsible for providing exceptional customer service support, ensuring timely and accurate order processing, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Provide customer service support via phone, email, and in-person, ensuring prompt and accurate order processing.
  • Work closely with outside sales representatives to resolve customer inquiries and provide sales quotes.
  • Assist walk-in customers in the showroom with product information and order placement.
  • Solicit new sales opportunities for customers via phone and in-person.
  • Research product solutions to resolve customer field-project issues.
Requirements
  • Experience in customer service, preferably in a retail or manufacturing environment.
  • Knowledge of interior design, cabinetry, millwork, kitchen and bath design, or closets.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High school diploma or equivalent required; additional education or certifications a plus.
What We Offer
  • Competitive hourly pay rate.
  • Group insurance program.
  • Employee Stock Purchase Plan with employer matching.
  • 401(K) with employer matching.
  • Paid vacation, sick days, and holidays.


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