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Abercrombie & Fitch - Assistant Store Manager

2 months ago

Brea, California, United States Abercrombie and Fitch Stores Full time
About the Role

The Assistant Manager is a key position in our retail stores, responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations. This role requires a unique blend of business acumen, creativity, and people management skills.

Key Responsibilities
  • Customer Experience: Ensure that every customer interaction is positive and memorable, driving loyalty and repeat business.
  • Drive Sales: Analyze sales data, identify trends, and implement strategies to increase sales and meet or exceed targets.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that merchandise is displayed effectively and sales floors are well-stocked and organized.
  • Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, inventory management, and stockroom organization.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, ensuring that staffing levels meet business needs and payroll is managed efficiently.
  • Training and Development: Provide ongoing training and development opportunities to ensure that team members have the skills and knowledge needed to succeed in their roles.
  • Communication: Foster open and transparent communication throughout the store, ensuring that all team members are informed and aligned with business objectives.
  • Asset Protection: Implement and maintain effective asset protection strategies, ensuring that store assets are protected and losses are minimized.
Requirements
  • Bachelor's degree or one year of supervisory experience in a customer-facing role: A degree in business, retail, or a related field is preferred, or one year of supervisory experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze problems, identify solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, where all team members feel valued and respected.
  • Ability to show up in a fast-paced and challenging environment: Ability to work in a fast-paced environment, adapt to changing circumstances, and maintain a positive attitude.
  • Team building skills: Ability to build and maintain a high-performing team, fostering a culture of collaboration and teamwork.
  • Self-starter: Proactive and self-motivated, with a strong desire to take ownership and drive results.
  • Strong interpersonal and communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Drive to achieve results: Strong desire to achieve results, with a focus on driving sales, improving customer satisfaction, and reducing losses.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances, priorities, and deadlines.
  • Multi-Tasking: Ability to prioritize multiple tasks, manage competing demands, and meet deadlines.
  • Fashion Interest & Knowledge: Passion for fashion, with a strong understanding of current trends, styles, and consumer behavior.