Patient Access Representative, Behavioral Health Specialist
2 hours ago
Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing high-quality patient care and services that range from wellness and illness prevention to testing, treatment, and care of complex medical conditions.
Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.
The OpportunityWe are seeking a full-time, 40-hour Patient Access Representative to join our team. This is an in-person position located at 798 Central Ave, Dover, NH.
The ideal schedule is Monday-Friday 8:30am-5pm, or the team can accommodate 8:00am-4:30pm if needed for flexibility.
Responsibilities- Manage in and outbound calls as well as scheduling and registration functions for patients of the Wentworth Douglass Health Systems (WDHS).
- Provide exceptional customer service with both internal and external customers.
- Create new patient medical records, verify insurance eligibility, collect demographic information, and offer applicable documents.
- Hold in-depth financial conversations with patients to provide cost transparency and improve financial success of the organization.
- High School Diploma or equivalent, or equivalent experience minimum of 1 year working in a customer service setting required.
- Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education required.
- Possess a high level of empathy and compassion for individuals struggling with both mental health and substance use disorders.
- Have a general disposition that people would describe as caring.
- Previous experience in a healthcare setting, preferably in a hospital setting.
- Demonstrated knowledge of medical terminology and insurance authorization preferred.
- Strong computer skills.
Mass General Brigham is an Equal Opportunity Employer. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.
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