Technical Support Specialist
2 weeks ago
Company Overview:
Stone Search is looking for a dedicated Desktop Support Analyst with a proven track record in providing exceptional technical support in a dynamic office environment.
- Deliver comprehensive technical assistance to a diverse group of end-users, both on-site and remotely.
- Set up and configure desktops, laptops, tablets, smartphones, printers, and video conferencing systems.
- Collaborate with IT teams to swiftly address hardware, audio-visual, and telecommunication challenges.
- Identify, troubleshoot, and resolve ongoing technical issues, providing clear communication and follow-up.
- Conduct user training sessions as necessary.
- Maintain and support a fleet of computers, laptops, terminals, and printers.
- Ensure all systems are updated with the latest operating systems and applications.
- Diagnose and resolve hardware and software issues effectively.
- Provide on-site and occasional off-site support to users.
- Test and evaluate hardware as needed.
- Engage in project-related research as assigned.
- Create and maintain technical documentation for software and hardware installation and configuration.
- Assist with the onboarding and offboarding of staff by setting up and relocating equipment.
- Support video conferencing and IP telephony systems.
- Manage user and phone profile modifications using Cisco Call Manager.
- Maintain an inventory of all company-issued equipment.
- Be available to work outside of regular hours to meet business needs.
- Conduct routine checks of conference rooms to ensure proper maintenance.
- Perform additional duties as required.
- Proven experience in testing and troubleshooting PCs, phones, and laptops.
- Strong verbal communication skills.
- Excellent customer service and relationship management abilities.
- Ability to work effectively within a small, agile team.
- Flexibility to adapt to changing requirements and strategies.
Note: All information will be kept confidential in accordance with EEO guidelines.
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