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Client Relationship Manager

2 months ago

Hartford, Connecticut, United States Hilti North America Full time

Job reference: WD

Client Relationship Manager

Location: Hartford

Overview of the Position:

We are seeking client relationship managers from diverse backgrounds to become part of our regional sales team. This role transcends typical sales positions, as we pride ourselves on a high-performing and supportive workplace culture.

About Hilti:

Hilti is at the forefront of innovation, enhancing productivity, safety, and sustainability within the global construction sector and beyond. We foster strong customer relationships that lead to solutions aimed at building a better future. Our pride and sense of belonging resonate across our 120 locations, extending into our personal lives. We encourage individuals to explore opportunities, maximize their potential, take charge of their professional growth, and cultivate enduring careers.

Role Responsibilities:

The primary objective of this position is to generate value within the assigned account portfolio by effectively designing and executing tailored account strategies to establish long-term, sustainable, and profitable relationships with clients. The role encompasses professional field sales and high-level customer consultations within the designated territory and target industry. The successful candidate will provide efficient solutions and technical support to clients while representing the Hilti brand in the marketplace.
Scope: Anchor position within the Client Relationship Manager framework.

Hilti North America has consistently been recognized on Selling Power's list of Best Companies to Sell for over 18 years, achieving 6th place in the latest ranking.

What We Provide:

You will be entrusted with significant responsibilities, including managing your own portfolio of clients, which may include trade experts, project managers, or company executives. We empower you to take the necessary steps to achieve exceptional results. By going above and beyond, you will be rewarded with unparalleled training, development, and career advancement opportunities as you prepare for your next challenge.

You will report to your regional sales manager, who will assist you in navigating your career path.

In addition to a competitive base salary and uncapped bonus potential, we offer a comprehensive benefits package that includes a generous paid time off policy encompassing vacation, personal days, health & wellness, and community service days, paid family leave, educational reimbursement, student loan assistance, 401(k) matching, medical/dental/vision coverage, and various other benefits tailored to meet our employees' needs.

We will equip you with the necessary tools for success through hands-on integration training and support your ongoing professional development via continuous training, mentoring, targeted leadership programs, and opportunities for international assignments across our 120+ global locations.

Why Join Us?

Our team is composed of a diverse mix of individuals, and many of our top client relationship managers began their careers with minimal or no construction experience. Success at Hilti is driven by teamwork and capability, regardless of your background.

Required Qualifications:

  • Bachelor's degree preferred or equivalent professional experience.
  • Minimum one year of prior experience in customer service and/or sales, engaging directly with clients, preferred (via phone or in-person).
  • Ability to excel both independently and within a team setting.
  • Proven ability to cultivate engaged customer relationships and effectively execute strategic initiatives.
  • Excellent time management and territory management skills.
  • Must be persuasive, sales-oriented, customer-focused, and a collaborative team member.
  • Proficient in computer skills, including MS Office Suite and smartphones.
  • Must maintain a professional business appearance in accordance with company dress policy at all times.
  • Career advancement may necessitate domestic and/or global mobility.

Hilti, Inc is dedicated to fostering a diverse workforce. Qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.