Front Office Manager

1 day ago


Jackson, Wyoming, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance, retirement plans, and paid time off, as well as unique benefits like on-site wellness programs and employee rates on hotel stays.

Job Summary

We're seeking an experienced Front Office Manager to join our team at Snow King Resort Hotel. As a key member of our operations team, you'll be responsible for managing all aspects of front desk operations, including scheduling, performance monitoring, and guest satisfaction. You'll work closely with our sales and marketing teams to ensure seamless execution of events and promotions.

Key Responsibilities

* Manage front desk operations, including scheduling, performance monitoring, and guest satisfaction
* Collaborate with sales and marketing teams to execute events and promotions
* Monitor and control labor costs and expenses within budget
* Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security
* Conduct routine inspections of the front office and public areas to ensure high standards of appearance and quality
* Train staff on procedures for PBX and serve as a central communications point during emergency/crisis situations
* Promote teamwork and quality service through daily communication and coordination with other departments

Requirements

* 2+ years of front desk experience
* 1+ year of supervisory experience
* Excellent communication and interpersonal skills
* Ability to work well under pressure and make sound decisions
* Knowledge of computers and software applications
* Organized and detail-oriented with a focus on quality and customer satisfaction

What We Offer

* Competitive salary range: $65,000.00/Yr. - $65,000.00/Yr.
* Comprehensive health insurance and retirement plans
* Paid time off and unique benefits like on-site wellness programs and employee rates on hotel stays

Location

Snow King Resort Hotel is located at the base of Snow King Mountain, just a few blocks from downtown Jackson and 20 minutes from the Jackson Hole Airport. We offer breathtaking views of the Teton Mountain Range and a wide range of activities and amenities.
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