Front Desk Representative

5 days ago


Jackson, Wyoming, United States Schulte Companies Full time
About Schulte Companies

Schulte Companies is a leading third-party management company with a rich history in the hospitality industry. Our team of innovative hoteliers and restaurateurs operates over 200 locations across 38 states and 3 countries, offering a diverse range of reputable brands and unique, independent properties.

Job Summary

We are seeking a dynamic and service-oriented Front Desk Representative to join our team at Schulte Companies. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Greeting and Check-in: Greet guests warmly and efficiently, focusing on personal recognition and creating a welcoming atmosphere.
  • Pre-Arrival Preparation: Review arrival lists daily and assist in preparing and assembling welcome amenities to ensure a smooth check-in process.
  • VIP Check-in: Escort VIP guests to their rooms and check them in prior to arrival, providing a personalized and exceptional experience.
  • Phone and Cash Handling: Answer the phone within three rings with a smile and respond to guest inquiries, while also handling cash transactions accurately and efficiently.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, ensuring a positive first impression for our guests.
  • Additional Duties: Perform various other duties as assigned to meet business objectives, including assisting with lobby activation and utilizing proper procedures when handling guest PPI data.
Requirements
  • Education and Experience: Minimum of one (1) year in Front Desk Operations and a high school education.
  • Knowledge and Skills: In-depth knowledge of hotel Front Desk operations and excellent communication and interpersonal skills.


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