Front Desk Representative

5 days ago


Jackson, Wyoming, United States The Yarrow Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Yarrow Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Greeting and Registration: Greet guests immediately with a warm and sincere welcome, using a positive and clear speaking voice to understand their needs and provide accurate information.
  • Front Desk Operations: Promptly complete the registration process, inputting and retrieving information from our computer system, confirming pertinent details, and promoting our hotel's marketing programs.
  • Customer Service: Respond to guest inquiries, resolve issues, and negotiate solutions in a professional and courteous manner, ensuring a high level of customer satisfaction.
  • Financial Transactions: Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank, as well as post charges to guest rooms and house accounts.
  • Communication: Answer telephones using positive and clear communication, input messages into the computer, and retrieve messages to communicate with guests.
  • Problem-Solving: Field guest complaints, conducting thorough research to develop effective solutions and negotiate results, remaining calm and alert during emergency situations and heavy hotel activity.
  • Teamwork: Collaborate with colleagues to ensure seamless service, and be available to work on a regular basis, adhering to attendance rules.
Requirements
  • Communication Skills: Ability to communicate in English, with a self-starting personality and even disposition.
  • Professionalism: Maintain a professional appearance and manner at all times, with the ability to effectively deal with internal and external customers.
  • Technical Skills: Proficiency in using a calculator to prepare complex mathematical calculations, and ability to access and accurately input information using a moderately complex computer system.
  • Physical Demands: Ability to stand and move throughout the front office, and continuously perform essential job functions.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources


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