Member Service Center Representative II

2 months ago


Chelmsford, Massachusetts, United States Jeanne D'Arc Full time

Job Summary

We are seeking a highly skilled and customer-focused Member Service Center Representative II to join our team at Jeanne D'Arc Credit Union. As a key member of our Member Contact Center, you will be responsible for providing exceptional member service, building relationships, and promoting credit union products and services.

Key Responsibilities:

  • Member Service: Serve as the primary agent for building member relationships through education about credit union products and services via telephone. Adhere to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.
  • Transaction Processing: Proficiently perform all functions and transactions of a Member Service Representative I, including accepting incoming calls, greeting members, and providing relevant information regarding transactions, products, and services via telephone.
  • Problem-Solving: Effectively de-escalate challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
  • Product Knowledge: Demonstrate a comprehensive understanding of all credit union deposit and loan products and services with a commitment to learning more complex products and services.
  • Relationship Building: Competently engage in the relationship-building process through educating and referring Credit Union products and services.
  • Team Collaboration: Participate in department and/or organizational projects as assigned.

Requirements:

  • Experience: One year of related experience is required, and 90 days or more of banking/member service experience is required. Call-center experience is preferred.
  • Education: High school diploma or equivalent required or an equivalent combination of education and experience.
  • Skills: Excellent telephone and verbal communication skills, patience, active listening, and sound judgment are required. Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required.

What We Offer:

  • Competitive Wages: Jeanne D'Arc Credit Union offers competitive wages and a pleasant working environment.
  • Excellent Benefits: We provide excellent benefits, including opportunities for career growth and advancement.


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