Collection Specialist I

3 weeks ago


Chelmsford, Massachusetts, United States USALLIANCE Financial Full time
Job Summary

We are seeking a highly skilled Collection Specialist I to join our team at USALLIANCE Financial. As a key member of our collections team, you will be responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts.

About the Role:

  • Responsible for contacting members to determine the reason for past-due accounts.
  • Work with members to cure defaults on loan and share accounts.
  • Respond to and research account inquiries from internal and external members via inbound calls, CRM, email, and text messages.
  • Document all work and member contact in the appropriate systems.
  • Maintain accurate account records in accordance with policies and procedures.
  • Provide maximum coverage of account queues.
  • Negotiate payment plans with members.
  • Support Financial Assistance Business Administrator when needed.
  • All other duties as assigned by management.

Requirements:

  • Minimum 1-3 years' experience with consumer credit and collections.
  • Maintain key performance metrics at required levels.
  • Maintain delinquency and repossessions at prescribed levels.
  • Complete phone calls to meet required metric standards.
  • Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements.
  • Some knowledge of all requirements for repossessions, contract extensions, and contract rewrites.
  • Knowledge of most consumer and real estate loans.
  • Ability to skip trace an account.
  • Ability to work independently to meet deadlines with excellent follow-through skills.
  • Excellent verbal and written communication skills.
  • Developing negotiation skills to arrive at best overall solutions within established guidelines.
  • Writing ability to clearly document calls.
  • Entry-level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and organizational skills.
  • Bilingual/Spanish preferred.

What We Offer:

  • Competitive Salary and Benefits Package
  • Opportunities for Professional Development and Career Growth
  • Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)
  • A Collaborative and Inclusive Work Environment
  • Paid Time Off, Wellness Time & Paid Federal Holidays
  • 401K with 6% Match
  • High Performance Culture

We are an equal opportunity employer and value diversity and inclusion in the workplace.



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