Collection Specialist I
3 weeks ago
We are seeking a highly skilled Collection Specialist I to join our team at USALLIANCE Financial. As a key member of our collections team, you will be responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts.
About the Role:
- Responsible for contacting members to determine the reason for past-due accounts.
- Work with members to cure defaults on loan and share accounts.
- Respond to and research account inquiries from internal and external members via inbound calls, CRM, email, and text messages.
- Document all work and member contact in the appropriate systems.
- Maintain accurate account records in accordance with policies and procedures.
- Provide maximum coverage of account queues.
- Negotiate payment plans with members.
- Support Financial Assistance Business Administrator when needed.
- All other duties as assigned by management.
Requirements:
- Minimum 1-3 years' experience with consumer credit and collections.
- Maintain key performance metrics at required levels.
- Maintain delinquency and repossessions at prescribed levels.
- Complete phone calls to meet required metric standards.
- Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements.
- Some knowledge of all requirements for repossessions, contract extensions, and contract rewrites.
- Knowledge of most consumer and real estate loans.
- Ability to skip trace an account.
- Ability to work independently to meet deadlines with excellent follow-through skills.
- Excellent verbal and written communication skills.
- Developing negotiation skills to arrive at best overall solutions within established guidelines.
- Writing ability to clearly document calls.
- Entry-level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
- Excellent verbal and written communication skills.
- Strong interpersonal and organizational skills.
- Bilingual/Spanish preferred.
What We Offer:
- Competitive Salary and Benefits Package
- Opportunities for Professional Development and Career Growth
- Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration)
- A Collaborative and Inclusive Work Environment
- Paid Time Off, Wellness Time & Paid Federal Holidays
- 401K with 6% Match
- High Performance Culture
We are an equal opportunity employer and value diversity and inclusion in the workplace.
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