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Member Service Center Representative II

2 months ago

Chelmsford, Massachusetts, United States Jeanne D'Arc Full time
Job Summary

We are seeking a highly skilled Member Service Center Representative II to join our team at Jeanne D'Arc Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, building relationships, and promoting credit union products and services.

Key Responsibilities
  • Provide primary agent for building member relationships through education about credit union products and services via telephone.
  • Adhere to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.
  • Proficiently perform all functions and transactions of a Member Service Representative I, including accepting incoming calls, greeting members, and providing relevant information regarding transactions, products, and services via telephone.
  • Approve consumer loans as appropriate and consistent with the Board-approved loan policy.
  • Effectively de-escalate challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
  • Demonstrate a comprehensive understanding of all credit union deposit and loan products and services with a commitment to learning more complex products and services.
  • Competently engage in the relationship-building process through educating and referring Credit Union products and services.
Requirements
  • One year of related experience is required, and 90 days or more of banking/member service experience is required.
  • Call-center experience is preferred.
  • High school diploma or equivalent required or an equivalent combination of education and experience.
What We Offer

At Jeanne D'Arc Credit Union, we offer competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.